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Over the past few decades, Komatsu has evolved to become a international giant thanks to their strength and expertise within the diverse fields of logistics, excavating, construction and mining. Using progressive concepts and technological superiority, they continue to be at the forefront of these industries.
Evolving in 1945, Komatsu Forklift Co., Ltd has expanded greatly. Using their superior production features and modern design methods, Komatsu has become renowned to build the kind of rugged and dependable forklift that clients across the world have come to depend on. In 1976, Komatsu Forklift U.S.A., Inc was created to meet the growing need for its goods in the North American market. To better expenditures and efficiencies, a state-of-the-art plant was developed in Covington, Georgia in 1990, to merge all U.S. Komatsu Forklift product support and production operations.
Komatsu Forklift U.S.A. continues to satisfy the needs and demands of their consumers worldwide while remaining a primary manufacturer and supplier of progressive forklifts and lift truck accessories. Central and Latin America, Mexico, the Caribbean and South America are home to some of Komatsu’s satisfied customers along with their North American consumers.
After numerous years of establishing and preserving quality customer service relationships with clients, Komatsu Forklift recognizes that satisfying the requirements of the customer is paramount. Komatsu starts all new projects and product developments with the customer's input. By welcoming input and opinions, they are able to determine client wishes and expectations then cultivate innovative creations and then build to exceed Komatsu Engineering Standards. Assuring customers that quality is premeditated from the beginning and sustained through the production, service and product sales processes, allows Komatsu to end up with a superior product from start to finish.
The engineers at Komatsu are experts who concentrate on designing heavy-duty equipment, lift trucks and construction equipment. Their design expertise assures that every piece of equipment will endure in even the toughest functions and environments. Adherence to stringent engineering principles permits Komatsu Forklift to satisfy ISO 9001 standards. Computer aided design and strict internal quality standards all add to high-class lift truck products. Komatsu Engineering Standards translate the current and innovative expertise used in advanced mining and construction equipment into world class equipment.
The modern and well-organized manufacturing facility in Covington, Georgia is a full service facility. This state-of-the-art facility starts the production process with raw steel which is then welded, designed and primed. When assembled and painted the forklifts are ready to leave the plant and enter the marketplace. Maintaining quality control throughout the length of the production process, assures clients that the quality is built into Komatsu’s products from the very beginning.
Komatsu believes that since a product is only as worthy as the people who sell and support it, their dealers make all the difference. Komatsu Forklift is proud of their dedicated dealer networks who strive to exceed expectations. Specialized in all aspects from sales, service or operating training, or aftermarket support, their diverse network of experienced and capable professionals are available. Komatsu Forklift Dealer locations across the nation have a Komatsu OEM components on-hand to offer the essential service needed to keep customers’ operations running fluently. Computerized, real-time access with next day delivery from their highly automated distribution hub is another option. The internet based K-Link system assists sellers with on-line parts management, service and acquisition for all major lift truck models.
At Komatsu Forklift U.S.A., Inc. they know how to serve Nationwide Accounts. Many world-class companies rely on Komatsu lift trucks in their daily operations. National account consumers profit from an original relationship with Komatsu that enables them to tailor cost-efficient services in order to raise the customer’s efficiency and profits. Komatsu national account consumers have access to on-line components and service support system and a wide-ranging fleet administration program, offering the ability for Komatsu to be their total solution for any lift truck issues.
The dependable and efficient personnel at Komatsu Forklift U.S.A., Inc., are focused on providing their customers an exceptional experience whether it is through product sales, education, maintenance, or aftermarket support. They want to guarantee the level of client service provided will help their clients meet or exceed their objectives and build a successful business/client partnership in the process. Komatsu strives to identify with each of their customers’ unique ways of doing business and enjoys working together to develop an arrangement to best insure their ongoing success.
